When customers ask for help with certain issues, the company may ask for a WhatsApp OTP code. This confirms that they know who they are talking to before providing any help or service.
Transaction confirmations
Financial overseas data transactions are made more secure by using WhatsApp OTP to confirm transactions. Users can request an OTP on WhatsApp when initiating a transaction, ensuring that only authorized people can complete it. This keeps consumers’ financial information secure and helps prevent unwanted access.
Financial institutions can move to conversational banking by using WhatsApp to send verification messages. This means they can use the same messaging app to deliver one-time passwords, provide customer assistance, and even provide personalized financial services.
7. Account recovery
Another use case for consider and don’t forget: limitations of b2b ux audit sending WhatsApp OTP with WhatsApp Business API is account retrieval. Users can authenticate their identities and regain access to their account by receiving authentication messages directly from their WhatsApp accounts.
8. Confirmation of appointment
Organizations such as doctors’ offices or beauty salons could share one-time passwords via WhatsApp with clients to ensure that their booked appointments are confirmed. This method can confirm that fewer people miss their appointments, organize the day’s schedule, and ensure that every patient gets their turn.
Why implement WhatsApp OTP?
As we have already discussed, OTP is important because organizations use it to authenticate multiple transactions and identities while logging in and making purchases online.
Due to the additional layers of security, many companies use WhatsApp to send antoesendTP and 2FA (two-factor authentication). The SMS OTP strategy in conversational mode may have certain security issues.
WhatsApp OTP is a data on practical alternative for the following reasons:
- WhatsApp offers end-to-end encryption, which means that data exchanged through WhatsApp belongs only to the user and the company.
- High delivery rates.
- More cost effective than SMS OTP (ILDO/International SMS)
- Can analyze and track changes in ownership or WhatsApp phone number IDs.
WhatsApp chatbot integrationwill help users to login.
